Loch’n’Load Kayak Rental (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Who We Are

Loch’n’Load Kayak Rental Scotland, United Kingdom Email: info@lochnloadkayaks.com

We operate a mobile kayak rental and delivery service across Glasgow and surrounding lochs.

2. Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number

Booking information: rental dates, equipment hired, delivery location

Payment information: processed securely through third‑party providers (we do not store card details)

Website usage data: pages visited, device type, IP address, cookies

Safety & waiver information: confirmation that you have read and agreed to our safety terms

3. How We Use Your Information

We use your information to:

Process bookings and manage rentals

Contact you about your booking or delivery

Improve our website and customer experience

Maintain safety records

Comply with legal obligations (e.g., insurance requirements)

We do not sell or share your personal data for marketing purposes.
 

4. Cookies & Analytics

Our website may use cookies and analytics tools (such as IONOS WebAnalytics) to:

Monitor site performance

Understand visitor behaviour

Improve functionality

You can disable cookies in your browser settings at any time.

This website may contain links to third‑party websites. 

We are not responsible for the content, accuracy, or safety of external sites.

5. Sharing Your Information

We may share limited information with:

Payment processors (for secure transactions)

Insurance providers (for incident reporting)

Website hosting services (IONOS)

These partners only receive the information necessary to perform their services.

6. Data Storage & Security

We take reasonable steps to protect your data, including:

Secure hosting

Encrypted payment processing

Restricted access to customer information

We retain booking and safety records only as long as required for legal, insurance, and operational purposes.

7. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold

Request corrections

Request deletion (where legally permitted)

Object to certain types of processing

Request a copy of your data

To exercise these rights, contact us at lochnloadkayaks@gmail.com.

8. External Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices or content.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Loch’n’Load Kayak Rental Email: lochnloadkayaks@gmail.com